In accordance with the Law “Protection of Consumer Rights”, you have the right to return an unsuitable product or exchange it for another within 14 days from the date of receipt of the order.

A product of good quality is a product without defects, with complete packaging, which for some reason did not suit you. According to the Resolution of the Cabinet of Ministers of March 19, 1994 No. 172, food and drinks, if they are of good quality, cannot be exchanged or returned.

Return or exchange of good quality goods is made if it is not used, preserved its presentation and consumer properties. In the event that the product of good quality was subject to mechanical stress, exchange or return will not be made.

A product of inadequate quality is considered to be a low-quality product with any defects.

Procedure for exchanging goods of good quality

The buyer has the right to issue an exchange of goods or a refund within 14 days from the date of receipt of the goods.

Exchange of goods of good quality is carried out within 7 days from the client’s request subject to the availability of a similar replacement product. In the absence of a similar product for replacement, the client has the right to purchase another existing product with a recalculation of the cost, exchange the product for a similar one at the first receipt of the corresponding product for sale, or refund.

In case of exchange goods of proper quality, delivery is carried out at the expense of the Recipient. In the case of a refund for a good quality product, only the cost of the product is refunded, excluding delivery.

The procedure for the return and exchange of goods of inadequate quality

If the client receives goods of inadequate quality, he has the right to issue an exchange of goods or a refund within 14 days from the date of receipt of the order when contacting our store, using the website or mail.

In the request, you must describe the reason for the exchange/return, attaching detailed photos of defects in good quality to the message.

The exchange of goods of inadequate quality is carried out within 7 days from customer requests, subject to the availability of a similar replacement product. In the absence of a similar product for replacement, the client has the right to purchase another existing product with a recalculation of the cost, exchange the product for a similar one at the first receipt of the corresponding product for sale, or for a refund. In case of exchange of goods of inadequate quality, delivery is carried out at the expense of the store https://1cup.com.ua/

RULES FOR RETURNS

Categories of goods that can be returned

According to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172, food and drinks, if they are of proper quality, cannot be exchanged or returned.

The rest of the goods on our website, namely coffee accessories, can be returned or replaced.

Terms, conditions and procedure (process) for the return of goods of good quality

The exchange of goods of good quality is carried out within 7 days from the customer’s request, subject to the availability of a similar replacement product. In the absence of a similar product for replacement, the client has the right to purchase another existing product with a recalculation of the cost, exchange the product for a similar one at the first receipt of the corresponding product for sale, or refund.

In case of exchange goods of proper quality, delivery is carried out at the expense of the recipient. In the case of a refund for a good quality product, only the cost of the product is refunded, excluding delivery.

Terms, conditions and procedure (process) for the return of goods of inadequate quality

Terms, conditions and procedure (process) for the return of goods of inadequate quality
If the client receives goods of inadequate quality, he has the right to issue an exchange of goods or a refund within 14 days from the date of receipt of the order when contacting our store using site or mail.

In the request, you must describe the reason for the exchange/return, attaching to the message detailed photos of defects in good quality.

Exchange of goods of inadequate quality is carried out within 7 days from the client’s request, subject to the availability of a similar replacement product. In the absence of a similar product for replacement, the client has the right to purchase another existing product with a recalculation of the cost, exchange the product for a similar one at the first receipt of the corresponding product for sale, or for a refund. In case of exchange of goods of inadequate quality, all transport costs for return and replacement are carried out at the expense of the store 1cup.com.ua

The physical location where the return can be made

You can send or personally bring the products that you want to return or exchange yourself by mail to the address: Dnipro, st. Okeanskaya, 3, having previously informed about the return by phone: +38 (067) 569 42 94

Order confirmation can be a consignment note from Nova Poshta (or other mail service), a receipt for payment of goods.

How will be the refund make

Funds will be transferred to your card within 1-2 days after we receive the refund. For a refund, you will need to tell us your card number and full name.